Scorecard scan did not read
Crop close to the printed scorecard, use a bright photo, and make sure you have a network connection. Manual course entry still works offline.
Parchaser Support
Support is by email for now. Send scoring issues, bug reports, privacy questions, and product feedback to the support address below.
Contact
support@parchaser.comInclude your device, browser or app version, what you were doing, and screenshots if they help explain the issue.
Common Help Topics
These are the issues most likely to come up while scoring, scanning, sharing, or moving data between devices.
Live link is missing
Live Rounds are temporary. Active rounds expire after about 6 hours, and finalized shared rounds expire after about 24 hours.
App version looks old
Open Settings in Parchaser and use Check for updates. If needed, use Clear cache & reload from the same screen.
Move or protect your data
Use Settings to export a JSON backup of courses, players, and rounds, then import that file on another device.
Privacy or data request
Most scorecard data lives on your device. Email support for privacy questions or help with support records tied to your email.
Helpful Links
Players and reviewers can use these public pages to reach support, review data practices, and understand the terms.
Need help with something specific?
Email support with the device, app version from Settings, the course or live code if relevant, and a short description of what happened. Do not send sensitive personal information.